Returns & Warranty
We are passionate about delivering a good night’s rest to you at unbeatable prices. If you have any suggestions or feedback about our products or service then please get in touch with us.
INTRODUCTION TO KING’S COMFORT
At Kings Comfort every effort to manufacture our products with the finest materials is made. In the unlikely event of a defect or faulty mattress or foundation, please contact the retail store of your purchase.
A Factory Guarantee Repair or Replacement Period protects the buyer against faulty workmanship and faulty materials. Normal wear and tear, abuse, misuse or negligence is not covered in the Factory Guarantee Repair.
A Service Warranty Period is the period that is covered outside of the Factory Guarantee Repair or Replacement Period. In case of needed repairs or replacement, the cost is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period.
To determine the length of warranty on your product, please see the label on your mattress.
Calculation charges for the repair or replacement during the service warranty period are calculated as follows:
Divide your retailer’s current retail price by the total limited warranty, multiplied by the number of years since the purchase date on your original proof of purchase invoice e.g. R4999.00 ÷ 10 = R499.90 x 4 years since date of purchase = R1999.60 + VAT.
Invalid Claims will be charged an inspection and transportation fee within the Total Service Warranty Period.
Unsanitary products will be charged a recovery fee within the Total Service Warranty Period. Kings Comfort will substitute the product with the same model or a comparable model at the current retail price.
PROLONGING COMFORT AND EXTENDING THE USE OF YOUR NEW QUALITY SLEEP SET
Rotation cycle instructions:
Rotate your mattress head to toe in a counter-clockwise matter and place it back in your foundation. Repeat this step every time you need to rotate. Please rotate your new mattress every two weeks in the first three months after your purchase, afterwards continue to rotate it every two months.
If your new mattress has one dedicated sleeping surface, you should refrain from rotating the mattress (see “Rotation cycle instructions”). Mattresses with only one sleeping side have increased upholstery padding to ensure its longevity and body support performance.
Do not sleep on the non-sleep surface, as it is not designed for this purpose.
Do not attempt to rotate your mattress by yourself as bigger sizes are heavy and could cause injuries or damages to your mattress.
Do not use handles to lift/ pull the full weight of the mattress. Handles should be used to position the mattress on the foundation. Lifting the mattress at the handles could damage the mattress.
Body impressions of up to 4cm are an expected occurrence due to the compressing property in the layers of the upholstery in your new mattress and should not be mistaken for a defect or sagging. Sleeping areas will thus compress first, whereas unused areas will remain uncompressed. In the morning you will notice a larger compressed area due to the constant use overnight, where it settles around your individual body contours and conforms the layers. Body impressions are thus not a defect in the mattress or a structural defect.
NOT INCLUDED IN THE LIMITED WARRANTY:
Fabric protector additive, applied after manufacture
Used bedding; bedding sold “as is”
Inspection or Transportation costs
Mattress/ foundation stitching defects after 4 months of purchase
Handles defect after 4 months of purchase
Kinds Comfort reserves the right to substitute models or materials of comparable quality of the original good and does not guarantee a matching fabric replacement piece.
Replacement of the faulty good does not include replacement of the full set. The faulty item will be replaced; only if necessary the whole sleep set will be exchanged.
Mattress or foundation damage due to faulty use or abuse (i.e. bent border wires from walking or jumping on the mattress or due to bending the product).
Firmness/ Comfort options available, suitability for specific medical conditions.
Mattress damage due to inappropriate usage or foundation. When in conjunction with a suitable foundation the mattress is designed for full performance of a sleep set.
Product failure due to other reasons than defective materials or workmanship.
Alterations in the structure by third parties or the consumer.
Damage caused by the use of electrical blankets. Continual use with high temperature will cause the filling in the upholstery layers to compress and thus flatten.
Body impression up to 4cm in the sleeping area of the mattress do not qualify for repair or replacement.
Comfort layers conforming to the personal sleeping pattern. The comfort layer is made to settle around the body.
Kings Comfort reserves the right to refuse services upon inspection due to dirty, stained or burnt material. If a health hazard due to insect infestation or unsanitary conditions is present, services will also be denied. The decision to replace or repair a product is at the sole discretion of Kings Comfort and depends on the fulfilment of the warranty claim. Removal of product identification labels invalidates the warranty and declines complimentary repair or replacement.
Following a list of tricks and tips to maximise performance and comfort of your new Kinds Comfort sleep system.
Carry the mattress flat or on its side, as it enables easier handling and reduces the risk of damage to the mattress.
Keep the bedding clean. A mattress protector and, if required, a moderate amount of vacuuming. Excessive vacuuming can damage the upholstery layers and should be refrained from.
Remove sleep set out of packaging and let it rest after purchase. “Airing” time will let the materials acclimate to your rooms. Dispose of all packaging materials. Do not leave in sight or range of children.
Replace the foundation to prevent sagging and provide appropriate support for the mattress and your body weight. Old foundations may make the mattress appear saggy, as they cannot properly support the weight.
Rotate your mattress (as describe in the “Rotation Cycle” paragraph) to extend support life and comfort. Body impressions indicate conformance of the upholstery layers to your individual body contours and are not a defect in the material.
Give your body and sleeping pattern time to adjust to the new mattress. A new “feeling” and a different support may take time to get used to.
Refrain from applying heat to the bed. This can present itself in smoking in bed or around the bedding or continuously using a heat blanket. The mattress cover is not sufficient to prevent ignition caused by smouldering cigarettes or by excessive heat. High temperatures will cause the upholstery layers to sag, whereas a smouldered cigarette may lead to fire.
Do not stand or jump on your mattress as it was built to evenly spread weight whereas jumping or standing will force the layers to concentrate around the impact area and will damage the product.
Refrain from bending your mattress to avoid damage to the innerspring unit. Flexing the mattress is the best solution to move the mattress through tight spaces, like doorways or corners. Do not bent the corners when putting on fitted sheets.
Do not remove the label on your mattress as it invalidates the warranty of the product immediately.
Do not allow the mattress to get moist or wet as this will negatively affect the upholstery layers. Moisture will compress the upholstery and damage its layers. Fabric Protection Treatment by a Retailer causes the risk of moister getting into the upholstery when the mattress is reinserted into the packaging.
IN THE UNLIKELY EVENT OF A DEVELOPING MANUFACTURING DEFECT OR FAULT IN YOUR WARRANTY PERIOD, INFORM YOUR RETAILER ABOUT THE NATURE OF YOUR COMPLAINT. YOU WILL NEED THE FOLLOWING INFORMATION: PRODUCT NAME & SIZE, DATE & PROOF OF PURCHASE, CLEAR DESCRIPTION OF COMPLAINT
NO CASH REFUNDS WILL BE GIVEN AFTER THE MATTRESS HAS BEEN USED AS ITS A SANITARY ITEM WHICH CANT BE RESOLD – please see our 100 guarantee options with the terms and conditions.
In order to qualify for limited warranty, you must be the purchaser of the Kings Comfort sleep set from an authorised retailer.
You need the original purchase invoice to receive an inspection of the mattress. Your warranty is invalid if labels have been removed from the product.
Kings Comfort reserves the right to substitute fabric of equal value, including colour matching. If the matching colour is not available, Kings Comfort will replace the fabric with a comparable fabric in value. Only the defective item in the sleep set will be replaced. This does not automatically guarantee a full new sleep set.
In the event of a replacement or repair of the sleep set, the limited warranty/ guarantee does not renew or extend. It continues from the original date of purchase.
THIS WARRANTY IS APPLICABLE IN SOUTH AFRICA